Get to know Sandra and book your conflict mediation

My mission is to support entrepreneurial teams in realising the full potential of their collaboration so that they can focus all their energy on creating forward-looking solutions.

The Team Booster programme gives you a clear plan, analysis tools, individual tasks and methods and helps you to tackle your "elephants in the room" or the hot potatoes.

Solutions are usually found in the AND. Not in the EITHER-OR.

*Sandra Kramer-Kowalzik

Team Booster programme for conflict management in teams and companies

I have been working in and with teams for over 25 years, as a co-founder, team leader, part of project teams and teams and team coach. And I can tell you that I have experienced quite a lot of the beautiful and tough things that teamwork can bring: Flow moments, laughter, celebrations, but also anger, annoyance and being annoyed. I've seen everything from traditional hierarchies to self-organisation, conflicts within teams, between teams and departments. And I've experienced great meetings and boring ones.

I have always focussed on how we can reach decisions more quickly as a team and overcome conflicts - finding the common ground. I always say: "Solutions are found in the AND. Not in the EITHER-OR". And I realised that I have a feel for the dynamics in teams and what can move teams forward.

My coaching approach is interdisciplinary and integrative, which means that I combine proven methods according to your needs.

My personal style is direct, honest, playful and pragmatic. I am your sparring partner at eye level and have deep respect and appreciation for you as a person and for your individual situation. You are the one who does the actual work, who reflects and who finds the right answers - I accompany you along the way.

I am convinced that every person - including YOU, of course - has all the answers within themselves and can find them there. If you really want that, really, really want it, then let's talk.

And as many people are currently calling themselves coaches or counsellors, I would like to let you know that I am not only a qualified psychologist, but have also completed a 2-year training course as a systemic coach certified by the German Coaching Association (DVBC) and am a member of the International Coaching Federation (ICF) and adhere to its guidelines. I am constantly expanding my range of methods with new training courses and sharpening my focus with supervision. In short, this means that I know what I'm doing and don't just scratch the surface, but can tackle issues with you in depth.

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More about me and my expertise in corporate mediation

Which topics are you the right person for?
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How can you solve the problems? What is effective?
Who works with you? Which companies do you reach?

Even as a young adult, I realised that I wanted to find a fulfilling profession that was meaningful and fun and that I didn't just need to earn money. Just like my father, who, as a bell expert, was not only able to combine his profession and hobby, but was also able to fulfil himself and can still do so even as a pensioner. He found his "vocation" - and it doesn't end at 65 and not at 80. My grandad - the mayor of a town in Baden - used to say: "Don't talk, just do it" and "It's no good just grumbling about 'those up there' - try to do better yourself, only then will you have the right to grumble". That also left its mark on me.

During my psychology studies, I founded Impulse e.V., a student organisation consultancy for non-profit companies, with a fellow student in 1993 - my first start-up experience. Incidentally, this consultancy was still in existence 10 years after the foundation, when we were long gone. This is where I gained my first experience with teams and tensions and conflicts in teams.

After a brief interlude as a personnel consultant - where I myself was part of a team with huge elephants in the room - I was one of the first psychologists to join Andersen Consulting, an American management consultancy. Incidentally, it was there that I first met Stephen Covey and the 7habits. As a change manager, I got to know many companies, executives and management teams and realised that they often live in soulless cultures and initiate change projects that are not actually implemented. Tensions and conflicts within teams, between teams and departments are always part of such transformations. I also realised that the best ideas and strategies are useless if those who initiate them do not participate in the change themselves and do not take those affected with them.

I entered the start-up world for the first time in 1999. In the middle of the dot.com bubble. It was a bit like the wild west in Germany. Boo.com from England became infamous (they raised almost 180 million in 1.5 years), Alando, Ciao.com, 12snap and many others were successful in Germany. The business plans impressed with "hockey sticks" - predictions, money was generously distributed - and squandered. One of my sayings at the time was: "the founders spend more time choosing their company cars and helipads than choosing their team".

The dynamism that develops in start-ups and the energy that is released has left a lasting impression on me and inspired me.

In 2002, I moved to Infineon Technologies, where I was initially responsible for the assessment of top management, then worked in corporate strategy and then had the opportunity to build up a team as a line manager. Here I learnt, among other things, that I do well with a mixture of good tactics, a focus on topics and a genuine interest in people. And that it's often not technical expertise that causes issues to fail, but interpersonal skills. I learnt a great deal and realised more and more that I was missing something. I realised that I lacked the entrepreneurial spirit and sustainable implementation. I realised that I had often hidden important parts of my personality so as not to appear "unprofessional". The traditional structures and hierarchies of the corporate world increasingly slowed me down and made me feel like I was going round in circles.

Based on this feeling, I became self-employed in 2009, today I would call myself a "solopreneur" and worked with management teams and managing directors of small and medium-sized companies. In 2013 I founded Koru Consulting GmbH together with Michael and work with entrepreneurs, start-ups and SMEs. My 2-year training as a systemic coach had a strong influence on me. Among other things, I learnt to integrate my intuition as an important part of my work and to work with my head, heart and hands, and to discover the body as a "tool".

There are of course many great books that I have read and continue to read. The book Reinventing Organisations by Frédéric Laloux inspired me greatly. By reading it, I recognised the common thread of my previous work and was encouraged in my view of the needs of modern organisations: Creating an environment in which employees can develop freely in order to make the best possible contribution to the well-being and success of the organisation.

When I was studying psychology, I founded Impulse e.V. with a fellow student in 1993 - a student organisation consultancy for non-profit companies, which continued to exist for a few years after we left.

In 1999/2000 I moved into the start-up world for the first time, in the middle of the dot.com bubble. I advised startups that wanted to set up their HR department professionally, had an "HR check" at the start and conducted team workshops with the newly created departments. In 2013, I founded Koru Consulting GmbH and in 2017 I was able to join the exciting startup starwings GmbH as co-founder and later as managing director. The aim of starwings was to create a blockchain-based dynamic distribution of company shares. Our corporate culture was completely self-organised. Personally, I am married to a serial entrepreneur and am active in the "Founders Kite Club" and "Entrepreneurship Organisations" networks.

No, definitely not. But I'm good with them.

Conflicts are often not the actual issue, but rather how conflicts are dealt with. Conflicts often arise in the struggle to find the best solution for the company and are therefore helpful and important. As we have not usually learnt how to manage conflicts well at home or at school and not let them escalate into something negative and have avoided them up to now, we are not practised in dealing with them.

If you had asked me 30 years ago whether I thought conflict was good, I would have looked at you with at least a puzzled expression. I am a harmony-loving person. But "peace, joy, pancakes" is unrealistic, unhealthy and doesn't bring about change. As Klaus Eidenschink wrote in 2021, "If we were always clear and resolute that we say yes to what the other person says, then most conversations would be superfluous. It would be boring and useless, as everyone would be thinking and talking the same thing. The function of communication is to work on differences."

What I could never understand, however, is why so many people around me only ever see the "either"-"or". You're either a Bayern or Dortmund fan, you're either SPD or CDU, you're either in favour or against...

I come from a politically active family, my grandfather was the mayor of a small town in Baden, my father was a candidate for the European Parliament and I was active in the youth organisation.

 

One thing I've never understood is why you should choose a "camp". For me, there were usually better and worse arguments for both positions. I always tried to understand the other side too - because I was curious and wanted to know whether there were convincing arguments.

That was the reason why I left politics, or rather why I didn't continue beyond two active years.

For me, the focus has always been on the "AND", the connecting factor between the positions. From my point of view, it's easy to "hide behind the lines" and engage in verbal battles from the trenches, where nobody is really interested in the opinion of the other party.

You can do this by sticking with the topics. By not only testing the methods and tools in the modules of the programme and in the weekend retreat, but by actually taking them with you into your everyday life. By working out the solutions together, trying them out, reflecting on the effect and then making adjustments.

This requires a certain amount of discipline, which I can support with a few tips and tricks. And, of course, the willingness of everyone to want to change themselves as a basic prerequisite. This may sound banal, but I can only change my organisation and bring about change in the team if I am prepared to work on myself, to question myself and to change. If you are not prepared to do this, you can save yourself all the effort and money and don't even need to go into the process.

It is also important to understand that our work together here is a starting point for you, an impulse that takes you an important step forward as a team, a foundation that you develop as a team. The constant further development of your relationship afterwards, team hygiene, continues to be a constant part of this.

As I am a fan of collective intelligence, I am pleased to have a strong network of experienced colleagues, coaches and entrepreneurs with whom I regularly exchange ideas, involve them in the development of my programmes and whom I can fall back on when necessary - in other words, when we come to topics for which I am not the right person.

My contributions in terms of content

My presentation to entrepreneurs at the De-Days Conference 2023 in Mallorca:

"Will AI be your new coach?"

My contribution to the ICF- (for team coaches)

Article from Werk1 in Munich about me and my work

Sandra Kramer, expert for corporate mediation and conflict moderation bookings

Facts. Facts. Facts.

Why Sandra* is the perfect choice for corporate mediation

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Years of professional experience in
Counselling, coaching
Team development, strategy and team leadership

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satisfied
Clients in coaching
and counselling

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Successful
performed
Team workshops

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performed
Assessments and
Profiling for
Personality profiles

*Certified coach, MBA & qualified psychologist

TeamBooster Charity Contribution

I am firmly convinced that the more you give, the more you get back.

We continuously give something back by offering pro bono coaching for social start-ups and supporting one project each in the field of education for children in need and nature. By using my services, you contribute directly to these programmes. By investing in your growth, you also help a child in need to grow and keep the coasts of the Mediterranean clean.

Customer testimonials

What customers say about me

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