In times of global challenges, the world often looks to leaders who impress not only through their actions, but also through their attitude. New Zealand's Prime Minister Jacinda Ardern provides us with an impressive example and exemplifies a modern, co-operative style of leadership. She combines empathy and compassion with determination, demonstrates the ability to reflect despite pressure and promotes a sense of cohesion that is stronger than the challenge.
- Taking responsibility Ardern's willingness to take responsibility and act decisively illustrates a leadership quality that creates trust. Rather than using sweeping rhetoric and fine words, she focussed on concrete measures, on action. And that is entrepreneurial behaviour: Taking responsibility, making decisions in uncertain situations, facing up to realities and taking action.
- Reflection under pressure Even under public and political pressure to act quickly, Ardern remained calm, level-headed and reflective. She shows that reflection is an essential part of smart decision making, even when the situation demands quick action. Mindfulness exercises, deep breathing, can be an important tool before making difficult decisions in order to centre oneself, to be able to make the right decision for the situation from the centre, in peace.
- Compassion and empathy as a leadership principle Ardern's response to the tragedy in Christchurch shows how compassion and empathy can become central pillars of effective leadership. She emphasised the power of compassion that goes beyond mere words by showing deep understanding and solidarity with those affected. Compassion - not to be confused with "pity", and empathy are important cornerstones of emotional intelligence (EQ). Managers and entrepreneurs can learn from this: genuine compassion and empathy are not just negligible soft factors, but crucial building blocks for authenticity, leadership charisma and the ability to build trust in and inspire teams.
- Promoting cohesion The Prime Minister demonstrated how important it is to unite the community. For start-up teams, this means that cohesion and a strong corporate culture are crucial for success.
Her leadership style and her handling of crises and challenges serve as a model of how emotional intelligence, reflection and empathy can be integrated into day-to-day management.
